Information

General Information

All items are created with loving care in my smoke-free home studio.

The majority of the items listed on this site (and any social media accounts linked with this site) are made to order.  This means that unless otherwise stated, they will be created after you have placed the order and payment has been received.  Personalization of stock items will not be completed until payment has been received.

Please note – since crochet products are handmade with various yarns, the item’s size can vary slightly.  With all hand-crafted items, it is important to remember that item colours may not be exactly as shown due to various monitor output levels, material dye lots, and photography lighting.

The Right to Use Photos

At A Crafty Cupcake, all hand-made items are photographed upon completion.  By purchasing from this site (and any sites/social media accounts related to this site) you are giving consent for me to use any personalized items on A Crafty Cupcake’s social media accounts.  If the item you have purchased is a gift and you would prefer that it not be shared to avoid the recipient from viewing it, please contact me or let me know when placing the order.

Custom Orders

I love making custom orders!  If there is something you see that you want in a different colour, please do not hesitate to contact me.  Also, if you have something completely different in mind, I can customize and create an item to your liking.  This site and social media account associated with A Crafty Cupcake will be updated if custom orders are not being accepted.

Payments

I gladly accept payments via PayPal.  Payment is required at the time of ordering.

Shipping

If shipping is required, items are shipped using Canadian Postal Services during business days.  No items are shipped on holidays or weekends.  I do offer combined shipping for multiple items.  At this time, I am unable to ship fragile items.

Refunds and Exchanges

Due to the custom nature of many of the hand-made items on A Crafty Cupcake, all sales are final.  Before shipping your item, I will send you a picture to make sure it is to your liking. If the product does not meet your standards due to defect, you must contact me within seven days.  I require the defected product be returned before any refunds or exchanges are made.  If the product has been worn, it cannot be exchanged.  Shipping costs will not be reimbursed.

Due to the nature of the crochet patterns or downloadable files, they may NOT be returned or exchanged.  All sales are final.

 

This information on this page may be updated/changed at any time.